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I've been enjoying my Schlage Plymouth Electronic Keypad Deadbolt Locks (Model BE365). You can read about why I like them here: A reliable keypad door lock from Schlage
In fact, they've been so enjoyable, that I recently ordered another. Sadly, the joy is gone. This model of the lock has a convenient feature called "Lock & Leave." It allows you to lock the door without entering a passcode. After installing the new lock from Amazon, I discovered that this feature was not operational. I assumed it needed to be programmed, so after consulting the user manual, I tried to turn it on.
No joy. While the lock acknowledged the activation code, the feature remained turned off.
After a 30-minute phone call with tech support, Schlage sent me a replacement lock. (They sent the wrong finish color, but I can begrudgingly live with that.)
After installation, I found that the new lock had the same problem!
I can only conclude that Schlage has removed this feature, and that they have not updated the manual, nor told their tech support team.
Both of these locks were recently manufactured (in July and August 2026). I suppose it's also possible they have updated their firmware and accidentally broken this feature.
Either way, for me, the Schlage Electronic Keypad Deadbolt BE363 now sucks. Buyer beware.